Frequently Asked Questions

How long is the handle of the paddle? Our classic paddle has a length of 4.5” and our Raw Carbon Pro has a handle length of 5.5”

What is your return policy? We can only accept returns on unused, unopened paddles. If you need to return your paddle, we can send you a label and will deduct the shipping amount from the return. However, we want you to be 100% satisfied with your paddle so if for some reason you are not, please reach out to us and we will do what we can t make it right.

How long will shipping take? In general order placed before 2PM on weekdays will be processed that day and will be handed off to the shipping carrier the following day. Orders placed after 2PM Friday should ship out the following Monday. Our warehouse also manages other brands, so on certain holidays or busy times it may take additional time to ship your order. If your order has not been fulfilled after 3 business days, we will apply free shipping to your order.

Can I cancel my order? Our fulfillment process automatically begins as soon as it is placed. If you need to cancel, please reach out to us but often times the order is fulfilled before we can intervene and cancel it.

Are your paddles USA Pickleball Approved? All of our paddles meet the guidelines of USA Pickleball, however only our Raw Carbon Pro has been certified by USA Pickleball. We are actively working on getting our classic paddles certified as well.

Can you do custom paddles? We have done custom paddles before and may be able to help out! If you are interested in working with us on a custom project please reach out!

Still have a Question? Please reach out through our contact form with any inquiries or issues that you may have!

PO BOX 170119
Brooklyn, NY 11217